Privacy Policy

We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with applicable data protection laws, including:

• General Data Protection Regulation (GDPR) – EU & UK

• PIPEDA – Canada

• Australian Privacy Act 1988

By using our website and services, you consent to the practices described below.

What Personal Data We Collect

We may collect and process the following personal data:

• Identity Information: Name, email address

• Contact Information: Shipping address, billing address, phone number

• Order Information: Product details, payment method (not card details), transaction ID

• Communication Data: Messages, inquiries, reviews, feedback

• Marketing Preferences: Subscription status to newsletters or promotional updates

• Technical Data: IP address, browser type, device type, referring website, and browsing behavior on our website

How We Collect Your Data

We collect data through:

• Order Placement via our website

• Contact Forms and Emails

• Newsletter Sign-Ups

• Cookies and Tracking Technologies (used for website functionality and analytics)

• Third-Party Tools such as payment processors and email marketing platforms

How We Use Your Data

We use your data for the following purposes:

• To process and deliver orders, including shipping and order confirmations

• To respond to customer inquiries or support requests

• To manage your account and order history

• To send optional marketing emails (only if you opt in)

• To improve our website functionality and user experience

• To comply with legal or tax obligations

Legal Basis for Processing

We process your data under the following legal grounds (as per GDPR):

• Contractual necessity – for fulfilling your orders

• Consent – for sending marketing materials (you may withdraw at any time)

• Legal obligations – for tax and business records

• Legitimate interests – for fraud prevention, analytics, and site improvement

Data Sharing and Third Parties

We do not sell your personal data. However, we may share it with trusted third-party services necessary for our business operations, such as:

• Payment processors (e.g., Stripe, PayPal)

• Shipping services (e.g., national postal operators, DPD, Omniva)

• Email marketing providers (e.g., Mailchimp or similar)

• Website analytics tools (e.g., Google Analytics)

Each third-party provider is responsible for maintaining GDPR-compliant practices.

International Data Transfers

Because we serve customers globally and may use international service providers, your data may be transferred outside your country. When this occurs, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)

• Data processing agreements

Data Retention

We retain your data only for as long as necessary for:

• Order fulfillment

• Legal compliance (e.g., tax regulations)

• Resolving disputes and enforcing agreements

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict processing

• Withdraw consent for marketing

• Request a copy of your data (data portability)

To exercise any of these rights, please contact us at: [insert contact email]

Data Security

We implement appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, or alteration.

Our website uses cookies and similar technologies for essential site functionality, performance tracking, and personalized content. You may manage your cookie preferences in your browser settings.

For more details, please refer to our Cookie Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will always be available on our website with the “Effective Date” noted above.

If you have questions or concerns about this policy or your personal data, please contact us.